Genus Logistics AND www.genuslogistics.co.uk are the trading names and websites owned and operated by Genus Logistics Limited.
We provide tracked delivery services both to commerce and private individuals.
This notice is designed to give you clear information about what Personal Data we collect and how we use it. This Privacy Notice applies to the use of Personal Data processed by us and covers the steps we take when you contact us using the website.
To help make this Privacy Notice a little easier to read, we have defined certain words and phrases. Those definitions are as follows:
GDPR the General Data Protection Regulation EU 2016/679.
Personal Data the data/information we hold about any data subject – as defined further by GDPR.
Privacy Notice the provisions contained in this document.
Who we are?
We are Genus Logistics Limited, Company No. 8987214, Registered Office 32 De Montford St, Leicester LE1 7GD and we trade as Genus Logistics. We are registered with the Information Commissioner’s Office under registration number ZA445450.
We are the Data Controller for Personal Data which we use to provide the services which we describe on the Site and for marketing purposes.
We can be contacted at 0330 311 0330 or email firstname.lastname@example.org
How do we collect and use Personal Data and what types of Personal Data do we collect?
When you visit the Site, we store Personal Data about your visit using Cookies.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information about cookies visit:
and / or
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Completing a form via one of our website pages
If you complete an online form via one of our Site pages, you will be asked to submit information about yourself and your Delivery. We process this data in order to decide whether we can help you.
We may also retain your Personal Data in order to provide you, from time to time, with details of the services we offer.
The Personal Data we hold for you will be held for no longer than we need it. If we cannot help you, then we will remove your Personal Data as soon as we are able but, in any event, within three months of our advising you that we cannot help. If we can help, then we will retain your Personal Data as long as we need it to provide our services. For most Personal Data, this, will usually be as long as your Delivery takes to be made. We will remove most of your Personal Data from our database within three months of the date when your Delivery is made but may retain basic information about you and the services we have offered for as long as six years.
The Personal Data you submit to us may be passed to the third party service providers we use to provide the services we arrange for you.
We may transfer your Personal Data to data processors within and outside the European Economic Area. If we do so, we will apply appropriate measures and controls to protect your Personal Data in accordance with applicable data protection laws, regulations and regulatory guidance. In all instances, we will take into account the nature of the Personal Data we are transferring, and the level of protection provided by those processors.
Rights that you have
As your Personal Data is held by us you have rights under GDPR that we will always respect. Your rights are:
- The right to request a copy of the Personal Data which we hold about you without charge;
- The right to request that we correct any incorrect or out of date Personal Data we hold;
- The right to ask us to erase Personal Data when it is no longer necessary for us to keep it;
- The right to withdraw any consent you have given to the processing of your data, at any time;
- The right to request that we provide you with details of the Personal Data we hold about you;
- The right to send your Personal Data directly to another data controller, so that they can perform a contract with you;
- The right, if you think the Personal Data we hold is wrong, to stop us processing that Personal Data until the issue is resolved;
- The right to object to the processing of Personal Data, including for marketing purposes;
- The right to lodge a complaint with the Information Commissioner’s Office (the ICO).
If we wish to use your Personal Data for a new purpose not covered by this Privacy Notice, then we will provide you with a new notice explaining what we are proposing. We will tell you what we propose and point out new uses or conditions that we wish to apply. We will not process any Personal Data without your consent.
The Site may contain links to other websites. This Privacy Notice only applies to the Site so, when you link to other websites, you should read and understand their Privacy Notice.
Contacting us and updating your Data
If you wish to update, correct or change your Personal Data, how we use it or to make a complaint about what we are doing, you can do so by emailing us at email@example.com
If you make a complaint about how we use your Personal Data and we don’t resolve it your satisfaction, you can contact the Information Commissioner’s Office via their website (www.ico.org.uk).
We will occasionally update this Privacy Notice. We encourage you to review this Privacy Notice from time to time, so that you can see any changes and remind yourself as to how we use your Personal Data.
This Privacy Notice was last updated July 2018.